1. Return & Refund Policy
We aim to provide you with high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing an order.2. No Return Policy
We do not accept returns for reasons such as change of mind, dislike of the product, wrong selection made by the customer, or any non-damage-related issue.3. Returns Only for Damaged Products
A return or exchange will be accepted only if:- The product is received in a damaged or defective condition
- The issue is reported within 24 hours of delivery
- A proper unboxing / product opening video is provided
For damaged products, return pickup will be processed within 7 days.
4. Mandatory Product Opening Video
For any return or replacement request, sharing a clear, continuous, and unedited opening video is compulsory. The video must clearly show:- The package from all sides before opening
- Shipping label visible
- The full unboxing process
- The damaged or defective part of the product
5. Replacement Conditions
If your return request is approved, the product will be replaced with the same item.Replacement will be completed within 7 days.
Refunds will be issued only if the replacement is not available.6. Non-Eligible Scenarios
The following cases are not eligible for return or refund:- No opening video provided
- Video is edited, unclear, or incomplete
- Customer claims damage after 24 hours of delivery
- Product used, altered, or handled improperly
- Minor color differences due to lighting/screen settings
7. How to Raise a Return Request
To raise a request, email us at info.thebrainybox@gmail.com with:- Your order ID
- Clear unboxing video
- Photos of the damaged part
- Description of the issue
8. Final Decision
All return, refund, and replacement decisions are subject to verification by our team. The Platform Owner’s decision will be final and binding.If approved, refund will be credited within 7 days to the original payment method.